Shipping Policy 

Shipping: 

  • Out The Dough, Inc., is not responsible for delays or errors in shipments due to incorrect or incomplete addresses.

  • At this time, Out The Dough, Inc., will only ship via UPS nationwide. We do not ship internationally.

  • UPS will not ship to any P.O. or Military boxes.

  • Because Out The Dough, Inc., products are perishable, shipments will not be sent out on weekends. All shipments will be shipped Monday and/or Tuesday only. No shipments will be made on major or postal holidays, including: Thanksgiving Day, Christmas Day, New Year's Day, etc.

  • Any shipments returned to Out The Dough will be subject to additional shipping and/or repackaging fees. Out The Dough is not responsible for any misdirected packages made by UPS. 

  • No refunds given for shipping on packages that are unable to be delivered in the event recipient(s) are not available to receive the package(s).

  • No refunds or exchanges will be given. 

  • Delivery delays due to unexpected weather and/or unforeseen circumstances may affect shipping/arrival dates. Out The Dough, Inc., is not responsible for any delivery delays. 

  • Please plan for your package arrival at least 1-2 business days prior to an event.

Handling:

  • To ensure freshness of Out The Dough products, place all package contents in a refrigerator or freezer promptly after delivery.

  • Out The Dough, Inc., will not be responsible for improper storage of Out The Dough products.

  • Out The Dough, Inc., ships your product within 3 business days via UPS in an insulated box and ice packs that will ensure your Out The Dough product stays fresh and ready to enjoy. Don't be surprised if the ice packs are melted when they arrive. They were busy working to keep your cookie dough as fresh as possible during transit! (NOTE: Be sure to store your cookie dough properly upon arrival. (see above))

Contact and Additional Information:

  • If you need to cancel your order, we ask that you do so within 2 days (48 hours) of shipping or pick-up. Please call us at 925.609.5991 or email us at: contact@outthedough.com.

  • On a case-to-case basis, Out The Dough, Inc., may issue a credit or re-order to be applied on your following order.

  • At Out The Dough, we do our best to accommodate the needs of each order, however, we may be limited due to our production schedule and product availability. 

  • We will make every effort to make sure you are satisfied with your Out The Dough, Inc., experience. If you are not satisfied with your order from Out The Dough, please call us at 925.609.5991 or email us at contact@outthedough.com.  We will do our best to address your concerns and needs to make sure you are satisfied with our product. 

For additional questions, please contact us here.

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