FAQs

Frequently Asked Questions

WHAT'S THE SCOOP?

What makes Out The Dough's cookie dough "safe-to-eat"?


Here at Out The Dough, we believe in combining the two concepts of nostalgia and innovation by both retaining the classic texture and experience of cookie dough while preparing it with ingredients that allow for safe consumption without the need for an oven. Each of our doughs is produced with pasteurized eggs and heat-treated flour (to prevent any bacterias or foodborne illnesses) meant for digging in immediately! Our cookie dough is safe for ANYONE to immediately dig-in!




How many flavors of cookie dough do you offer?


Out The Dough provides ver a dozen perpetual flavors with 2-3 monthly rotating flavors! Check out our menu pages for more info (& pictures); and be sure to check out our most updated seasonal flavors! www.outthedough.com/menu We are also working on new flavors/products all the time, stop on by to sneak a taste at one of our new creations! We're always sampling new/test flavors before we release them!




Can I bake your cookie dough at home?


Absolutely! For those who prefer “bakeability”, each of our doughs also contains classic leavening agents, such as baking soda and baking powder. BAKING INSTRUCTIONS: Bake a chilled tablespoon of your favorite OTD cookie dough at 350°F for approximately 9-12* minutes or until desired crispiness! (*Baking times may vary by oven.) (P.S. If your cookies seem to turn out flat or more crispy than you would like, be sure your cookie dough is chilled before you pop it in the oven. And for larger, fluffier cookies, roll about 3 to 4 ounces (1/2 cup) of dough to make one large cookie!)




How long is your cookie dough good for?


Your cookie dough will stay fresh for up to 3 weeks in the refrigerator and up to 3 months in the freezer. Because we don't add ANY preservatives to our doughs, we reccomend keeping your cookie dough sealed in an airtight container or storage bag when stored in the freezer.




Your cookie dough is super sweet.


Well, we think it'd be weird if it wasn't. But for real, sugar is around 30% of the total recipe, so it's pretty sweet to begin with! If you're looking for something more or less sweet, please express your concern to one of our DOUGH-ssociates and we will try our best to accomodate!




Why don't you [insert suggestion here]?


Chances are we've thought of it. As a small business, there is a constant stream of comments, concerns and suggestions from the guests that choose to visit our shop. Please feel free to recommend something you don't see here - this FAQ page is updated regularly, and customer inquiries definitely help with that!




How many locations do you have?


Out The Dough currently has one location in Concord, CA. Check us out here to find out more information on our address and hours of operation!





SHIPPING

Does Out The Dough offer Nationwide Shipping?


Yes! You can order your favorite Out The Dough cookie dough, shipped nationwide, directly to your door, here.




Do you ship internationally?


Out The Dough, Inc., does not ship internationally at this time. For further details, please see our shipping policy here.




Do you ship your Cookie Dough Cannolis & Truffles?


We do offer our Cookie Dough Cannolis in a variety assortment pack in multiple flavor options here! We are currently in the process of testing the quality of our Cookie Dough Truffles on how they ship nationwide. Please stay tuned and check-in to see when we'll be launching this on our site!




When will I receive my order?


All orders are shipped out via UPS on Mondays through Wednesdays with 2 to 3-day rush shipping. Once your order is placed and shipped out, you will receive an email with a tracking number for your convenience (that way you can keep an eye on your soon-to-be best friend)!




What if I order, but don't want it to be shipped out the following Mon/Tues/Wed? Can I delay my shipping date?


Yes! There is a note section in the cart that asks: "Want to delay shipping?", in which you can type in the date you wish to receive your dough!




If I'm shipping my dough as a gift, can I send a personalized message along with the package?


Absolutely! When adding a pack to your cart, there is a dialogue box where you can enter a message to be included with your package! Please NOTE: Your message is copied and pasted, and therefore will be printed EXACTLY as it is typed. Please proofread and double-check your message as Out The Dough, Inc., is not responsible for any misspellings and/or errors. Please be sure to mark who it is FROM if you wish for that to be included!




I'm trying to enter my coupon code and it doesn't seem to work...what's going on?


A couple things may be happening... 1. Be sure your coupon code was not a "flash sale" coupon code (Example: "First 10 customers will receive free shipping!" AKA. You may be the 11th customer!) 2. All OTD coupon codes are case sensitive. Please make sure the coupon code is being entered properly. If any problems still persist and you need help placing your order, please feel free to contact us at contact@outthedough.com or call our flagship shop (Concord) at (925) 609-5991.





OUR PRODUCTS

How many calories are in your cookie dough?


Unfortunately, we do not have accurate calorie counts for our doughs right now. Please check back for more information.




Do your products contain nuts?


We work with all types of nuts in our kitchen (including, macadamia, almond, peanut, walnut & other types of nuts), however, not every dough contains nuts! *We are NOT a certified Nut-Free Facility, with that said, we keep all of our equipment clean and sanitized, however, there is always the possibility of cross contamination and is up to the discretion of the consumer.




Do you offer gluten-free options?


Yes! We offer a variety of gluten-free options. Check out our menu for updated flavor options! *We are NOT a certified Gluten-Free Facility, with that said, we keep all of our equipment clean and sanitized, however, there is always the possibility of cross contamination and is up to the discretion of the consumer.




Do you offer vegan options?


Yes! We offer a variety of vegan options. Check out our menu for updated flavor options! In addition to our vegan cookie dough options, we also offer a soy-based/vegan vanilla ice cream as an addition on top of any cookie dough scoop. We also offer vegan Cookie QUAKE Shakes, made with a soy-based vanilla ice cream and your choice of oat or almond milk, as well as your choice of vegan cookie dough! *We are NOT a certified VEGAN/Dairy-Free Facility, with that said, we keep all of our equipment clean and sanitized, however, there is always the possibility of cross contamination and is up to the discretion of the consumer.




Why don't you offer MORE gluten-free and vegan options?


We pride ourselves in offering a variety of gluten-free & vegan cookie dough options. That's more than a lot of others can say! We are consistently working to create more options as time permits, however, we are not established as a gluten-free or vegan shop, so we're proud to offer the ones we do! (Check out our menu page for more info: www.outthedough.com/menu)




Did I hear you offer a DOG friendly cookie dough?


YES! You heard correctly! Our "CHEW-licious" DogDough is dog friendly! (It contains only a few ingredients like peanut butter, honey, gluten-free oat flour, banana and applesauce!) Our DogDough does not contain ANY preservatives and has a short shelf life of just 2 weeks in the refrigerator, and therefore we recommend storing in the freezer. SNAP A PIC! We hope your furry friends enjoy! Be sure to take pics and send them in, we'd love to feature you on our Instagram/Facebook/Twitter pages! #OutTheDogDough




Do you have a list of your past flavors/creations?


We sure do! Check it out here.





A VISIT TO OUR SHOP

Why don't you offer a kids size scoop?


The smallest size we offer is a single scoop of dough, which is our version of a "kids scoop". Most people eat anywhere from 1/2 to 1 full scoop in one sitting. If you don't finish your dough, we have lids at our shop so you can save it in the fridge! Another major reason is: we love the idea that you can take home your extra cookie dough and have some good ol' fashion family bonding by baking your leftover dough into cookies (without that messy kitchen)! How conveniently fun, right?!




What payment methods do you accept?


Cash, credit (Visa, Mastercard, Discover, AMEX), and debit. We do not accept checks (except for large catering orders on a case-to-case basis) or foreign currency.




Do you sell gift cards?


Yes, Give the Gift of Cookie Dough! Stop by our shop to pick up an exclusive Out The Dough Gift Card! At this time, online e-gift cards are only available by calling into the store.




How often do you make cookie dough?


We are producing fresh batches of cookie dough every single day. Yep, you read right, Every. Single. Day. Simultaneously, we're producing all of the fresh, house made ingredients that go into our doughs: cinnamon rolls, baklava, cheesecake, caramels...the list goes on!




Can I order for Pick-Up/Delivery?


You sure can! Order your favorite cookie dough treats for local delivery here. Our through our delivery partners, here.





COLLABS

Can we do a collaboration?


We accept and consider collaborations on a case-to-case basis. We are definitely interested in hearing what ideas you have in mind! Head over to our contact page to submit a message or send us an email: www.outthedough.com/contact.




Are you interested in doing a pop-up with us?


We love doing pop-up shops! Head over to our contact page to submit a message or send us an email: www.outthedough.com/contact.




Will you donate to [insert cause here]?


Please understand that we get inundated with donation requests. We prioritize donations for organizations and fundraisers that align with our company's values, and will consider each donation request on a case-to-case basis. We do have a donation quota per quarter, and once we reach it, we are no longer able to commit to anything else. Please don't be offended if we don't respond. Head over to our contact page to submit a message or send us an email: www.outthedough.com/contact.




Can I use Out The Dough for fundraising?


Absolutely! We will consider all requests to do fundraising through Out The Dough and will work with you to work out the details. We offer school fundraising (i.e. selling cookie dough like a girl scout sells cookies); Out The Dough - Dine & Donate nights (where part of the proceeds go back to your school or organization), and more; and we are willing to hear what else you have in mind! Head over to our contact page to submit a message or send us an email: www.outthedough.com/contact.





ELLEN

Why are you so obsessed with Ellen?


The real question is, why not? As huge fans of the social icon, Ellen DeGeneres, we have adopted some of her views of creating a better environment for our world by also striving to "Be Kind to One Another"; through creating positive outlooks, we can lend a helping hand as often as we can to Bake the World a Better Place.​ A portion of all Ellen DOUGH-Generes cookie dough sales are taken and donated to disaster relief efforts or other charities/causes also supported by Ellen; including The Ellen DeGeneres Wildlife Fund. You can even find some of our OTD Team sporting our "Ellen DeGeneres Wildlife Fund" hats...and be sure to take a peek at our Wildlife Fund Gorilla in our shop (pictured above)! Find out more information on our initiatives on social responsibility here.





CATERING

Can OTD cater my event?


Of course! We cater birthday parties, showers, corporate events, holidays, or any special event you're hosting! Let us know and we'll work with you on setting up your special catering order, customized just for you and your budget! See our catering page ( www.outthedough.com/catering) to submit an online form and we'll be in touch!





©2020 by Out The Dough, Inc. All rights reserved.

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Photography by Melanie Sammis Creative